Thank you for considering JAE Furniture for your purchase. We would like to inform you about our cancellation, refund and return policy, which is as follows: 

Cancellation Policy: Our cancellation policy allows you to cancel your order within 12 hours of placing it. If you wish to cancel your order, please inform us at [email protected] as soon as possible within this 12-hour window. However, if the product has already been shipped or has been booked for shipping within the 12-hour time frame, we will be unable to cancel the order. 

In the event of a refund request within 12 hours of ordering, a fee of 10% will be charged, and the remaining amount will be refunded to the customer.

Please note that customized products cannot be canceled. 

Return Policy: We will accept returns or exchanges only in the case of damaged products. If you receive a damaged product, please inform JAE Furniture within 24 hours of receipt by calling us at +91 9119185531 or emailing us at [email protected]. Please share pictures of the defective products through email in order to initiate the return process. 

Once we receive the damaged product, we will send you a replacement or issue a refund. However, please note that the refund will be issued only after we receive an email consent from you and it may take 7-10 business days to process the refund. 

Please note that we will not entertain returns, exchanges, or refunds for any other reasons such as the product not matching your expectations or you simply changing your mind about the purchase. We will also not accept returns, exchanges, or refunds in the following cases: 

  • Incorrect or insufficient address mentioned by the customer 
  • Non-availability of the recipient at the mentioned address and/or premises 
  • Refusal to accept products 
  • Delivered at the place/to the person specifically mentioned by the customer other than the customer himself 
  • Force majeure event 
  • In case the product has undergone any tampering by the customer. 

The determination to proceed with a refund is within our purview and is subject to a thorough evaluation of the circumstances involved.

We hope you understand our cancellation and return policy. If you have any questions or concerns, please feel free to reach out to us at [email protected] or call us at +91 9119185531.